Resetting Password

Using the Reset Password functionality, you can reset the forgotten password.

Prerequisites

  • Enable Reset Password: Select true for the Forgot Password (com.tibco.mdm.resetpassword.enable) property in Configurator. By default, the value is set to false.
  • Email Address: Specify an email address in the My Account Profile screen. The email address is used to send an email notification of the reset password.
    • If you specify multiple email addresses, an email notification is sent to the first email address.
    • If you do not specify an email address, an error message is displayed.
  • Email Configuration: To send an email from TIBCO MDM, you must configure the email properties in Configurator. See, Email Configuration Properties.
    Warning: If you fail to configure any of the prerequisites, an error occurs while resetting the password.

Procedure

  1. Log into TIBCO MDM.
  2. Click the Forgot Password link. The Reset Password screen is displayed.
  3. In the Company Name field, type the name of your company.
  4. In the User Name field, type your user name.
  5. Click Reset. A message is displayed stating that an email has been sent to your email address to reset your password.
  6. Check the email received in your inbox.
  7. Click the URL provided in the email. The Reset Password screen is displayed with the New Password field.
    Warning:
    • By default, the URL expiry time is set to 3600000 milliseconds (one hour), which is configured in the CacheConfig.xml file. You can change the value of the <ExpirationTime> property. For more information on the CacheConfig.xml file, refer to the” Cache Configuration" section in TIBCO MDM Installation and Configuration Guide.
    • If you use the URL after the specified expiration time, the URL has expired message is displayed. You have to resend the request for the new reset password email.
    • If concurrent users are logged in at a time and the Reset Password URL is opened in the browser, the session of the already logged in user is terminated.
  8. In the New Password field, type your new password.
  9. In the Confirm Password field, re-type the new password.
  10. Click Reset. The Login page is displayed with the Password was updated successfully message.

    To verify, log into TIBCO MDM using the new password.