Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved


Appendix A Installation FAQs and Troubleshooting : Frequently Asked Questions

Frequently Asked Questions
Where is the installation log file located?
Install and uninstall log files are created in the TIBCO_HOME\log directory.
What should I do, if JVM crashes when I run the installer?
The installer first extracts the bundled JVM into a temporary area and then uses it to launch itself. If for some reason, the JVM crashes, you could still run the installer using another JVM, preferably JVM 1.3.1 or higher. The syntax is:
 
installation_package_name -is:javahome C:\j2sdk1.4.0
installation_package_name -is:javahome /opt/jre142
The javahome directory must contain bin/java.exe or bin/java.
The installer will use the externally supplied JRE to launch itself.
Will the installer recognize a 3.x or 4.x installation?
TIBCO products follow a three digit release numbering scheme:
Major.Minor.Maintenance
Product releases that differ in either Major or Minor numbers will be a separate installation, and will not recognize the old installation. In this case, 5.0 is a major release and hence will not recognize either 3.x or 4.x product installations.
Why and how should I set the DISPLAY variable on UNIX platforms for GUI mode?
The installer on UNIX, must open an additional window, generally for graphics. It uses the DISPLAY environment variable to tell it on what computer to open the window. If the environment variable is not set, the installer will either wait or abort after displaying:
    InstallShield Wizard
    Initializing InstallShield Wizard...
    Preparing Java(tm) Virtual Machine...
    ...................................
    ...................................
    ........
The DISPLAY variable must be set to the IP address or name of the computer (on which the installer graphics window are to be displayed), followed by a screen address, which can be :0.0. For example:
 
# Bourne shell
DISPLAY=ip_address:0.0; export DISPLAY
 
# Korn shell
export DISPLAY=ip_address:0.0
 
# C-shell
setenv DISPLAY ip_address:0.0
For example, consider a scenario where you need to install the adapter on a remote HP-UX machine (named itaska). Because you have a Solaris 5.6 machine (named alaska) that has a video card and monitor installed, you can run an X-window application on it. So you decide to telnet to itaska from alaska.
When you telnet to itaska, you will not get access to itaska's monitor and will be unable to display an X-window application. That is why you must set the DISPLAY variable, which instructs the X-server to redirect all windows to the computer set in the variable. Before doing so, the computer (specified in the DISPLAY variable) must give permissions to share its monitor.
 
alaska> xhost + # give permission for all to its share monitor
alaska> telnet itaska
Welcome to HPUX itaska 11.00
User:
Password:
itaska> export DISPLAY=alaska:0.0 # set display on alaska
itaska> installation_package_name
What is uninst2 directory?
If the original uninstall directory is in use at uninstall time, it cannot be removed by the installer program. The installer then creates a second uninstall directory for the second installation. To remove the second installation, you must invoke the uninstall program from the second uninstall directory. The original uninstall directory can also be manually removed, if empty.

Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved