SOAP API - reallocateWorkItem

The table summarizes the SOAP API - reallocateWorkItem.

Request Uses the reallocateWorkItem element (from the WorkItemManagementService schema)
Parameter notes
  • workItemID: ID of the work item to be reallocated.
  • version: (Optional) If it is omitted, the latest version is used.
  • resource: the GUID of the resource to whom the work item is to be reallocated. A resource’s GUID can be obtained from a previous lookupUser operation
  • The setting of revertData determines whether existing data is kept ("false") or whether it is discarded and the work item returned to its initial state when scheduled ("true").
Response Returns a reallocateWorkItemResponse element (from the WorkItemManagementService schema)
Example Request:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:api="http://api.brm.n2.tibco.com">

   <soapenv:Header/>

   <soapenv:Body>

      <api:reallocateWorkItem >          <workItemID id="51" version=""/ >          <resource > 3D9296E1-B1F8-4A09-A219-0285D43B3498</resource >          <revertData > false</revertData >       </api:reallocateWorkItem

   </soapenv:Body>

</soapenv:Envelope>
Response:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">

   <SOAP-ENV:Header/>

   <SOAP-ENV:Body>

      <reallocateWorkItemResponse xmlns="http://api.brm.n2.tibco.com">

         <workItem xmlns="">

            <id id="51" version="2"/>

            <header distributionStrategy="OFFER" priority="50">

               <name>DisplayMessage</name>

               <description>Display Message</description>

               <flags>

                  <scheduleStatus>DURING</scheduleStatus>

               </flags>

               <itemContext>

                  <activityID>pvm:001i11</activityID>

                  <activityName>DisplayMessage</activityName>

                  <appInstance>pvm:0a124</appInstance>

                  <appName>WelcomeUsers</appName>

                  <appID>_-fPYwCIVEeCnP8eZZTCDGg</appID>

               </itemContext>

            </header>

            <state>ALLOCATED</state>

            <visible>true</visible>

         </workItem>

      </reallocateWorkItemResponse>

   </SOAP-ENV:Body>

</SOAP-ENV:Envelope>