openWorkItem

Use this operation to open a work item and to retrieve the associated data. The work item must be Allocated or Pended, and its state is changed to Opened. The operation returns the body of the work item.

Note that this operation is available in two different services:

WorkPresentationService - The openWorkItem operation in this service should be used in the following situations:
- If the user task is designed to display a form. This is typical for most client applications. (If the work item is designed to display a custom form, rather than a TIBCO Business Studio form, also see Using Custom Forms.)
- If the user task is designed to start a pageflow. The response from the openWorkItem request contains the pageflow details, which you use with the startPageFlow operation in the WorkPresentationService to start the pageflow.
  For API reference information for the openWorkItem operation in this service, see openWorkItem.
WorkItemManagementService - The openWorkItem operation is this service is used only if the user task does not open a form nor start a pageflow. This would be used only in special use-case client applications.
For API reference information for the openWorkItem operation in this service, see openWorkItem.