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Chapter 2

TIBCO ActiveMatrix Adapter for Amdocs CRM

This chapter provides background information on product elements in TIBCO ActiveMatrix Adapter for Amdocs CRM. It also describes the adapter’s interaction with Amdocs CRM.

Topics 

•	Overview of Amdocs CRM

•	Overview of Adapter

•	Adapter Capabilities

•	Adapter Services

•	Adapter and Amdocs CRM Interaction

Copyright © Cloud Software Group, Inc. All Rights Reserved