Order Capture System Error Codes and Messages

Messages returned by the software consist of a code and an associated message.

The following table lists the error IDs and their descriptions.
Error Code Error Message Description
no server The server is not responding. Please try again later. The server is not responding to the GUI. "no server" indicates that an error code cannot be returned.
1 The server is not responding. Please try again later.
401 Your session has timed out. Please sign in again. Every 15 minutes you are automatically logged out of the system. Log back in with your ID and password.
10002 The username or password you entered is invalid. Enter a valid email or password.
10003 Your session has expired. Please sign in again. The HTTP session is invalid. This may happen if you are still on a page when the session expired. Sign in to log back into the system.
10004 Your request is invalid. Please sign in again. An HTTP request to the server is invalid according to server authentication. Sign in to log back into the system.
20000 There's a problem accessing the subscriber inventory. Please try again later.

This indicates failure to access the subscriber inventory. Reasons might be the network problem, configuration problem on the current application, configuration problem on the remote app, or implementation problem (bug). Retrying later might solve the problem depending on the nature of the problem.

20100 There's a problem retrieving the pricing info. Please try again later.
20101 There's a problem retrieving the eligible products. Please try again later.
20102 There's a problem submitting or modifying this order. Please try again later.
20103 There's a problem retrieving the plan preview details. Please try again later.
20104 There's a problem rebuilding the product/bundle hierarchy. Are the catalogs used in OCS and in the order you want to display the same?
20200 There's a problem accessing the subscriber item inventory. Please try again later.
20201 There's a problem retrieving the plan preview details. Please try again later.