Troubleshooting
The following section is an update to the topic Troubleshooting in the TIBCO ActiveMatrix Service Grid Administration Guide.
Problem
TIBCO ActiveMatrix 3.1.5 (with Oracle database) setup is upgraded to TIBCO ActiveMatrix 3.3.0 and then to TIBCO ActiveMatrix 3.4.0 successfully. When the tibcohost is restarted, the following error occurs in the SystemNode log:
[ERROR] [com.tibco.amx.platform] com.tibco.governance.mcr.aggregator.runtime.core.GovernanceAggregator - TIBCO-OGS-MCR-888025: Error in MessageProcessTask
Workaround
- In the ActiveMatrix Administrator UI, navigate to Shared Objects > Resource Templates.
- Select Resource Template Type filter as Teneo and click GovernanceTeneoSharedResource.
- Navigate to the General Tab and select Data Source as payloadJdbcSharedResource.
- In the
Advanced tab, verify that the property
sqlCaseStrategy
withvalue=uppercase
is present. If not, create the property. - Save the changes, and reinstall the resource instance.
- Restart the tibcohost. The above error does not occur in the SystemNode log.
Problem
In the same setup mentioned in the above problem (after the above mentioned workaround is performed), when creating a new Node the following error occurs in the SystemNode log:
ERROR] [] com.tibco.amf.admin.api.amx.application.impl.ApplicationServiceUtil - TIBCO-AMX-ADMIN-012258: error while getLog4jConfigInputStream java.lang.NullPointerException
Workaround
Before creating a new Node, copy the DefaultLogConfig.properties file from <TIBCO_HOME>\administrator\<version>\templates\ to <CONFIG_HOME>\admin\amxadmin\private\instanceOne.