System Views

Supervisors can define a work view, process view, or event view and assign it to individual users, or to members of specified groups and positions; these views are called system views. Users that have been assigned system views automatically get a copy of the view in their view list, along with their own user-defined views.

Note: System views are not applicable to case views.

System views are defined with the view wizard, in much the same way as user-defined views are created, by specifying a name, description, filter, sort, columns, etc. The view wizard, however, contains an additional dialog when creating or editing system views, which is used to specify the resources, groups, or positions that will inherit the system view, as well as which characteristics of the system view can be modified by the users that inherit them.

System views are distinguishable from user views (that is, user-defined views) by the designation in the Type column in the view list: