Adding the Participants

1. In the Project Explorer, expand the tree down to the Claims Management Process Package.
2. Right-click Participants and select New Participant. The New Participant wizard is displayed.
3. The Participant Details dialog is displayed first. Enter Call Center Operator for the Name, and select Role as the Type. You can optionally press Next to enter a Description of the role.
4. Click Back from Participant Details if you want to change the default values for Project, Package or Process.
5. Click Finish and note that Call Center Operator is added to Participants in the Project Explorer under the Claims Management Process Package.
6. Repeat these steps to add Loss Adjuster and Claims Handler as an additional Role Participants.
7. Simulation data is not added automatically. Go to Simulation tab for the Participant to add simulation data.

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