Work Items Modified by the System of Another Application

It is possible for a work item to be modified by the system or another application.

This can occur either:

• after you have opened the work item, made some changes, then closed it; that is, it is currently in your work item list with a state of Pended.
• while you currently have the work item open.

The change made by the system or another application can include changes to data in fields, or other aspects of the work item, such as a deadline date.

If the system or another application modifies the work item while it is in your work item list with a state of Pended, you will see the changes made to it when you reopen it. In this situation, the changes made by the system or another application may overwrite data that you had previously entered into the data fields of the work item.

If the system or another application modifies the work item while you have it open, when you click the Close or Submit button, the following dialog is displayed:

This dialog gives you the following choices:

• Override - This causes any changes made to the work item by the system or another application to be overridden by the data on the work item form you are closing or submitting.
  Note: The Override button is not displayed if the process definition does not allow you to override data changes made by the system or another application.
• Reload - This causes the work item form to be reloaded so that it will contain any changes that were made to the work item by the system or another application. Any data you had entered on the form is lost.
• Cancel - This closes the work item form, cancelling any data you had entered on the form. Changes that had been made by the system or another application are retained.