openworkitem Application

The openworkitem application illustrates how to either open a work item or start a business service by passing parameters on the URL, rather than by making a selection from a list.

The openworkitem application presents the user with the login screen. After the user is authenticated, either the work item specified in the URL is opened, or the business service specified is started.

When the user submits, cancels, or closes the work item or starts the business service, the browser window is closed.

Note: If the openworkitem application is used with Mozilla Firefox, a configuration setting must be set to the correct value for the window to close properly when the user submits, cancels, or closes the work item. To check or change the value of this setting, enter "about:config" as the URL in Firefox. Scroll down the list to the dom.allow_scripts_to_close_windows item under the Preference Name column. If the value is currently set to false, right click it and select Toggle to change the value to true.
Note: The system uses the openworkitem application when a work item is pushed to a user via an email.