Canceling Changes

Once a work item is opened and data is entered or changed on the work item form, you can cancel those entries/changes and return the work item to the state it was in when the work item was opened.

This can be done in two ways:

  • From the work item form - press Tab to Cancel. The work item is closed and returned to the work item list without saving the changes.
  • From the work item list - To close a work item from the work item list, use Tab to select the work item in the work item list, then press Shift, then Tab to move to the Action toolbar. Press Tab to move to the Cancel icon (The icon is a folder with a red cross in the bottom right hand corner).
    Note:
    • The intention of Cancel is for an administrator-type user to be able to forcibly close a work item left open by another user. This causes any data entered or changed by the user who opened the work item to be lost.
    • The work item form that was opened by the user who originally opened the work item is not closed by using Cancel. The form must be manually closed from the workstation from which it was opened.