Work Management

Work management can be defined as the distribution and control of work that needs to be performed by human resources.

It involves:

  • distributing the right tasks to the right people at the right time.
  • managing what happens when work doesn’t go to plan.
  • presenting a user with an appropriate user interface to a piece of work.
  • integrating work with business processes.

Work items are managed separately from the process that created them.