Tutorial 3 - Interpreting the Results of Simulation

• Cases - a summary of the simulation, including the number of cases started and finished as well as cost and case times (average, minimum and maximum).
• Participants - information about Participants. For example:
• 
• Activities - information about the cost of Activities, distribution into queues, wait times, and so on.

For more information, see Simulation Results View.

By changing properties in the Process such as the number of Participants or by changing the Process itself, you can re-run the simulation and see the effect of your changes.

For example, if initially there is only one Participant for each Activity, you could run a simulation to see the maximum number of items in a queue and the wait times. If these numbers are higher than you would like, one solution is to increase the number of Participants. For example, in the previous insurance example, five Call Center Operators, three Loss Adjusters and 12 Claims Handlers should result in reduced wait times with fewer items in queues.

You can also export the simulation data to an HTML report. See Creating and Viewing a Simulation Report.

Continue with Tutorial 4 - Changing Simulation Properties to see how to change simulation properties.