Changing Work Item Priority

All work items have a priority. Setting the work item priority enables you to sort your work list by priority. Also, scripts and processes can check the priority value and perform actions based on a work item’s priority.

The priority is a numeric value indicating the relative importance of the work item. By default, the work item priority is 50. You can change the priority of an individual work item or multiple work items, depending on your requirements. The valid range for work item priority is 0 - 100. You must enter a value in this range or an error is displayed.

Note: To change the priority of a work item, you must log in as a user that has a privilege with one or all of the following system actions assigned to it.
  • changeAllocatedWorkItemPriority-This system action enables a user to change priority on work items with a status of Allocated and that are allocated to you.
  • changeAnyWorkItemPriority-This system action enables a user to change the priority on all work items.
This means if you want to change the priority of a work item in your work list whose status is Allocated, but it is not allocated to you, then you must also have authorization for the changeAnyWorkItemPriority system action.
Note: System actions are configured in the Organization Modeler in TIBCO Business Studio, see TIBCO Business Studio Modelling Guide for information.

Procedure

  1. Navigate to work item list. Initially, the focus is on the first work item in the list. You can use Shift with the Up and Down arrows to select multiple work items.
  2. Press Enter or Shift, then Tab. The focus changes to the Action toolbar.
  3. Press the right arrow key to move to Priority (The Priority icon is black flag) and press Enter. The Set Priority for Work Item ID: n (where n is the ID of your work item) dialog displays.
  4. Type a specific numeric value in the box. You can also use - or + to offset a work item by a specific numeric value. For example, an employee is away on holiday and you want to offset the priority on all their work items by 20, then enter +20.
    Note: You must set the priority to a numeric value within the valid range for work item priority. The valid range is 0 - 100.
  5. Either press Tab, then Enter on Set Priority to accept the value or press Tab, then Enter on Cancel to exit the dialog without saving your changes.