Specifying the Unit Cost of the Participants

Procedure

  1. Select the Call Center Operator Participant and go to the Properties view.
  2. Click the Simulation tab, and edit the Simulation Data as follows:
    • Number Of People/Machines - How many of this resource are required. Enter 3.
    • Cost Per Unit - Cost per Unit (for example cost per hour). Enter 7.5.
    • Unit - Specifies the time period against which the Cost is measured. Select HOUR.
  3. Do the same for the Loss Adjuster Participant, but specify the following:
    • Number Of People/Machines - How many of this resource are required. Enter 2.
    • Cost Per Unit - Cost per Unit (for example cost per hour). Enter 30.
    • Unit - Specifies the time period against which the Cost is measured. Select HOUR.
  4. In the same way, modify the Simulation Data for the Claims Handler:
    • Number Of People/Machines - How many of this resource are required. Enter 10.
    • Cost Per Unit - Cost per Unit (for example cost per hour). Enter 15.
    • Unit - Specifies the time period against which the Cost is measured. Select HOUR.