Allocating Work Items to the World

This function allows you to allocate one or more work items to any available user. You can only select this function when work items have a state of ALLOCATED or PENDED.

Note: To use the Allocate work item to world tool, you must be logged in as a user with a privilege that has both the reallocateWorkItemToWorld and resourceAdmin system actions assigned to it.

Procedure

  1. Select one or more work items in the work item list that currently have a state of PENDED or ALLOCATED.
  2. Click The icon is a world with an arrow connecting it to a person from the Work Views gadget. The Allocate Work Item to world dialog is displayed.

    This dialog allows you to choose the user to whom you would like to allocate the work items.

    Note: You may not be able to see all resources mapped to a particular position because there may be resources mapped to a position that were created in an LDAP container for which you don’t have visibility, (because of an organization relationship). In these cases, you will not see that resource when viewing the position. (This applies only to positions, not to groups.)

    Note, however, the counts shown to the right of the position name in the left pane is the total count for the resources in the position. From this count, you can determine if there are resources mapped to the position that you cannot see.

    For more information, see the "Container Organization Relationships" section in the TIBCO Organization Browser User’s Guide.

    Also, if a resource has been mapped to a position or group with a start date that has not yet occurred or an end date that has passed, that resource will not appear in the resource list. However, the total count of resources shown to the right of the group or position name in the left pane also reflects those resources that are not yet “effective” because their start date has not occurred.

  3. From the Version drop-down list, select the version of the organization model that contains the resources you want to allocate the work item to.
  4. Click on an organizational entity in the left to which the user has been mapped.

    The users that are mapped to the selected entity are listed in the resource list in the right pane. Optionally, you can use the Search button (The search icon is a magnifying glass) to help locate the resource, see Find a Resource.

  5. From the resource list, click on the user to whom you would like to allocate the work items.
  6. Select Show entity names if you want Openspace to display the internal name of the organizational entity, rather than it’s label. By default, Openspace displays the organizational entity’s label.
  7. Click OK.

Result

The work items will appear in the Inbox of the user that you selected, with a state of ALLOCATED.