Allocate Work Items to Offer Set

The Allocate selected work items to offer set function allows you to allocate one or more work items to a user from the original offer set, that is, the group of users to which the work items were originally offered.

Work items allocated to the original offer set can have a state of OFFERED, ALLOCATED, or PENDED.

Procedure

  1. Select one or more work items in your work item list.
  2. Click The icon is two people with a green arrow going from one to the other from the Work Views gadget. The Allocate Work Item to Offer Set dialog is displayed.

    This dialog allows you to choose the user to whom you would like to allocate the work items.

    Note: If you have selected multiple work items to allocate, the list of users displayed only includes the users that are in the offer sets of all of the work items you selected. This could possibly include zero users.
  3. Select the user you want to allocate the work item to.
  4. Click OK.

Result

The work items appear in the work item list of the user that you selected, with a state of ALLOCATED.