reallocateWorkItem

Reallocates a work item with no new data to a different resource.

  • The request must specify the work item that should be reallocated and the resource to whom it is to be reallocated.
  • The response returns details of the reallocated work item.
  • Note that the users to whom a work item can be reallocated is restricted by the system action held by the caller — see below. Also, to reallocate a work item to the original offer set, the work item can have a state of Offered, Allocated, or Pended; to reallocate a work item to the "the world", the work item can have a state of Allocated or Pended.
  • If there is new data to be written to the work item, use reallocateWorkItemData instead.
Required System Action
  • reallocateToOfferSet - This system action allows you to reallocate work items to only the users in the original offer set.
  • reallocateWorkItemToWorld - This system action allows you to reallocate work items to any user in the organization model.
API Descriptions