Re-offering Work Items on Session Timeout

If a Workspace user's session times out, by default, work items that the user currently has open are cancelled. You can customize Workspace so that, in this situation, open work items are re-offered after being cancelled.

Workspace session timeouts are controlled by the SessionMonitor parameter, which can be modified in the config.xml file (see Session Monitor) or by using the Configuration Administrator (see Session Monitor).

Note: If you are using the default Workspace application, simply make the change on disk as described in the procedure below. If you are using a deployed custom WCC application, make the change described below in your local development environment, then you must repackage and redeploy your application (for information on how to do that, see Deploying an Application After Customizing).

Procedure

  1. Open the following file in an editor:

    JSXAPPS\workspace\application\js\AppMain.js

  2. Search for the following comment:

    // Uncomment the following lines to reoffer work items that were cancelled.

  3. Uncomment the code directly below the comment you found in step 2.
  4. Save the file.