Changing Work Item Priority

All work items have a priority. Setting the work item priority enables you to sort your work list by priority. Also, scripts and processes can check the priority value and therefore perform actions based on a work item’s priority.

The priority is a numeric value indicating the relative importance of the work item. By default, the work item priority is 50. You can change the priority of an individual work item or multiple work items, depending on your requirements. The valid range for work item priority is 1 - 100. You must enter a value in this range or an error is displayed.

Note: To change the priority of a work item, you must log in as a user that has a privilege with one or all of the following system actions assigned to it.
  • changeAllocatedWorkItemPriority-This system action enables a user to change priority on work items with a status of Allocated and that is allocated to you.
  • changeAnyWorkItemPriority-This system action enables a user to change the priority on all work items.
This means if you want to change the priority of a work item in your work list whose status is Allocated, but it is not allocated to you, then you must also have authorization for the changeAnyWorkItemPriority system action.
Note: System actions are configured in the Organization Modeler in TIBCO Business Studio, see TIBCO Business Studio Modeling User’s Guide for information.

Procedure

  1. From the Work Views gadget, select the work item or multiple work items whose priority you want to change.
  2. Click (The icon is a yellow flag.).
    The Change priority of selected work items dialog displays.
  3. Select one of the following:
    Note: For each of these options you must set the priority to a numeric value within the valid range for work item priority. The valid range is 0 - 100.
    • Default priority. If no priority has been specified, the work item priority is automatically set to 50. Select this if you want to reset the priority of the work item to the default.
    • Average priority. If you have selected more than one work item, Openspace calculates the average priority of the selected work items and sets the priority of the work items to the average.
    • Custom priority. Select Custom priority to enter a specific work item priority. You can:
      • Select Absolute and enter a specific numeric value in the box.
      • Select Relative priority. Enter a specific numeric value in the box and then use the arrows to offset a work item priority by a specific numeric value. For example, an employee is away on holiday and you want to offset the priority on all their work items by 20.
  4. Either click OK to save your changes or click Cancel to exit the dialog without saving your changes.