Process Template IDs

Each event measure operation request identifies one or more process templates, for which statistical data is to be returned.

These are specified in the <id > / <processTemplateName elements:

Request:
...
<id>
   <processTemplateName>CSCallbackProcess</processTemplateName>
</id>
<id>
   <processTemplateName>HelpDeskProcess</processTemplateName>
</id>
...