Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved


Appendix A Troubleshooting : Troubleshooting Transport Problems

Troubleshooting Transport Problems
All Transports
Error message when From and To identifiers are the same
Error while retrieving protocol binding for partner Company2 and host Company1.
The From and To identifiers for the participants are probably the same; for example, the To and From fields might both identify the partner instead of identifying the host and the partner.
Issues with encryption and decryption of S/MIME messages
Issues with messages not shown in audit logs
When an inbound or outbound message arrives but the protocol cannot be determined, the message is written to the audit log under the special protocol name LostandFound, which is a substitute name for an unidentified protocol.
FTP Transport
Error message when FESI jars are missing
If you see such an error when using custom scripts:
com.tibco.plugin.gateway.InvokeOperationActivity$OperationThread java.lang.NoClassDefFoundError: FESI/Data/ESValue
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:141)
at com.tibco.ax.fw.runtime.outbound.transport.ftp.FtpPutTransport.send(FtpPutTransport.java:126)
This error indicates that you are missing the FESI jars.
To use scripts, you must install the FESI EcmaScript Interpreter as described in TIBCO BusinessConnect Installation and Configuration, Installing FESI EcmaScript Interpreter to Support Custom Scripts.
Email Transport
Error message when email address is missing
If while receiving inbound email, the email address for the host is missing or incorrect, BusinessConnect returns the following error message:
Error retrieving Host or Trading Partner. Check email configuration.
BusinessConnect logs the message to the protocol log.
Read Identifying the Sender and Receiver for information about providing the email address for the host.
Error message when email address is missing or incorrect
If while receiving inbound email, the email address for the partner is missing or incorrect, BusinessConnect returns the following error message:
Email was received from <xxx> for <yyy>. No valid sender participant can be found with email address <xxx>
BusinessConnect logs the message to LostandFound.
Read Identifying the Sender and Receiver for information about providing the email address for the host.

Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved