Troubleshooting Transport Problems

Error message when From and To identifiers are the same

Error while retrieving protocol binding for partner Company2 and host Company1.

The From and To identifiers for the participants are probably the same; for example, the To and From fields might both identify the partner instead of identifying the host and the partner.

Issues with encryption and decryption of S/MIME messages

Keys and certificates are set properly for the host and the partner at the business agreement level. For more information see Business Agreement: Document Exchange Tab in protocol-specific documentation.

Email Transport

Error message when email address is missing

If while receiving inbound email, the email address for the host is missing or incorrect, BusinessConnect returns the following error message:

Error retrieving Host or Trading Partner. Check email configuration.

BusinessConnect logs the message to the protocol log. See Identifying the Sender and Receiver, for information about providing the email address for the host.

Error message when email address is missing or incorrect

If while receiving inbound email, the email address for the partner is missing or incorrect, BusinessConnect returns the following error message:

Email was received from <xxx> for <yyy>. No valid sender participant can be found with email address <xxx>

See Identifying the Sender and Receiver, for information about providing the email address for the host.