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TIBCO® BPM Enterprise 5.5.0

# Case Manager

Case Manager is used to manage and update case data.

Using Case Manager, you can perform the following operations:

- Search cases, including performing ad-hoc searches.
- Perform case actions.
- View the work items associated with cases.
- View process instances associated with cases.
- View events that have taken place for a selected case.

You can also manage case documents from the Case Manager. You can store and retrieve documents related to a case These documents are stored in "case folders", which are related to the case data, in an inbuilt case document store. One case folder is assigned for each case. The folder is automatically created when the case is created. When a case is in scope in a case management application user interface, the case folder is also available, so that not only do you get to see the details of the "order", you also have access to the documents associated with the order (for example, order-update email, purchase order document, custom product specification, and so on).

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TIBCO® BPM Enterprise

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