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TIBCO® BPM Enterprise 5.5.0

# Push Destinations

“Pushed” distribution of work items is supported. In a pushed distribution model, when a work item is generated, it is sent to a user as an email. The email contains the URL of the work item, which the user can click to open and process the work item.

Generally, work items are “pulled” when a user logs into a BPM application and accesses their work list — this “pulls”, from the TIBCO server, the work items that are assigned to that user.

Users do not need to log into the BPM application to access a pushed work item, although they are required to authenticate themselves before they can open the work item.

Note: For sending push destination emails, a configured SMTP shared resource is required. For information, see SMTP Connection Shared Resources.
Note:

By default, the work item URL received in your email inbox (configured with the help of SMTP connection) points to localhost.

To receive a proper URL in your email inbox to open a work item, you must add the `formRedirectURL` property and its value in Work Presentation (via Configuration Management). For more details, see Work Presentation Configuration.

A pushed distribution is useful for occasional users. For example, managers who only need to become involved in a process when some form of higher level approval is required. These users are typically not logged into the BPM application all the time, and so could otherwise miss the arrival of high-priority work items.

Note: If you use the presentation channel settings (push destinations) to deliver notification of work items via email, on the Work Resource tab for the user task, you must set the Distribution Strategy to Allocate to One rather than Offer to All. For example, if you have a performer field set to: `resource(name='susieq')`, `susieq` receives an email notification of a work item only if the Distribution Strategy is Allocate to One.

The Write Push Destinations system action is required to configure push destinations.

Push destinations can be specified for:

- Organizational entities - These specify the destination(s) to which work items sent to the organizational entity are to be pushed. You can specify one or more push destinations for each organizational entity. For information, see Configuring Organizational Entity Push Destinations.
- Resources - These specify the destination(s) to which work items that are sent directly to the resource are to be pushed. You can specify one or more push destinations for each resource. For information, see Configuring Resource Push Destinations.

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