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TIBCO® BPM Enterprise 5.5.0

# Fixing a Process Instance

When a process encounters a problem, such as, it cannot contact a remote server as part of a REST service activity, it may enter the HALTED state. In this state, the process flow cannot continue. You can fix a process in this state through the Process Manager.

Using this option, you can inspect and change the data associated with the failed instance and resume, retry, ignore, or cancel the halted process instance.

To fix a halted process instance, perform the following:

Procedure
1. From the process instance list, select the halted process instance, then from Actions, select > Fix process.
   A Halted Process Management / View Status page is opened that displays the failure status for the selected process instances.
2. Determine the cause of the failure and choose from the following options to progress each halted process instance:

   Option | Description
   --- | ---
   Cancel instance | Cancels the process instance and stops the process flow. When a process instance is canceled, it is removed from the process instance list.
   Inspect Data | Inspects or changes data to repair a damaged process instance. If you update data for the process instance, click Retry to progress the process flow.
   Ignore & continue | The failed task is skipped in the halted process instance and the process instance continues processing from the point in the process after the failed task. This option only makes sense if the process is capable of continuing successfully without the skipped task having been performed.
   Retry | Retries the halted process instance to progress normally. This option is used if the reason for the failed task has been resolved.

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TIBCO® BPM Enterprise

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