Work Management

Work management can be defined as the distribution and control of work that needs to be performed by human resources. Some of the work items which human resources execute are listed here:

  • distributing the right tasks to the right people at the right time.
  • managing what happens when work doesn’t go as planned.
  • presenting a user with an appropriate user interface to do a piece of work.
  • integrating work with business processes.

Work items are managed separately from the process that created them.