Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved


Chapter 1 Getting Started : Tutorial 9 - Monitoring SLAs

Tutorial 9 - Monitoring SLAs
TIBCO Business Studio allows you to set Service Level Agreement (SLA) thresholds for Activity Delay and Participant Utilization. When you simulate the Process, TIBCO Business Studio displays visual cues when these thresholds are exceeded.
1.
Open the Renewal Process.
2.
Click the Quote Activity. In the Properties view, specify 5.5 as the Maximum Delay SLA. This means that our SLA specifies that a credit check should take no more than three minutes.
3.
In the Project Explorer, click the Insurance Agent Participant. In the Properties view for the Participant, enter 65 for the Minimum Utilization SLA (%) and 85 for Maximum Utilization SLA (%). This means that our SLA requires that the Participant be busy at least 65% of the time up to a maximum of 85% of the time.
4.
The color of the bar is red in the third column because the SLA is not being met. Specifically the Quote activity is taking longer than we would like it to. In some cases the threshold is displayed in red, but the bar is green like this:
This means that the threshold was exceeded, but the overall utilization was within the SLA.
5.
6.

Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved