Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved


Chapter 3 Tasks : Monitoring SLAs

Monitoring SLAs
TIBCO Business Studio allows you to set Service Level Agreement (SLA) thresholds for Activity Delay and Participant Utilization. When you simulate the Process, TIBCO Business Studio displays visual cues when these thresholds are exceeded.
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In the Project Explorer, click a Participant for whom you want to specify a utilization. In the Properties view for the Participant, enter the Minimum Utilization SLA (%) and the Maximum Utilization SLA (%).
While it is possible to require that a Participant is 100% utilized, in practice this is rarely the case because of holidays, ancillary tasks, sickness and so on.
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The color of the bar is red in the third column because the SLA is not being met. In some cases the threshold is displayed in red, but the bar is green like this:
This means that the threshold was exceeded, but the overall utilization was within the SLA.
 

Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved