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In this tutorial we will prepare a Process for Simulation by completing the following steps:
Note that the data flow between Send Loss Adjuster? and Adjust Loss must be a conditional flow, and the flow to the Handle Claimant Activity must be a default flow.
2. Task B Add the Participants
1. In the Project Explorer, expand the tree down to the Claims Management Process Package.
2.
3. The Participant Details dialog is displayed first. Enter Call Center Operator for the Name, and select Role as the Type. You can optionally press Next to enter a Description of the role.
4. Click Back from Participant Details if you want to change the default values for Project, Package or Process.
5. Click Finish and note that Call Center Operator is added to Participants in the Project Explorer under the Claims Management Process Package.
6.
1. Select the Call Center Operator Participant and go to the Properties view.
2. Click the Simulation tab, and edit the Simulation Data as follows:
− Number Of People/Machines - How many of this resource are required. Enter 3.
− Cost Per Unit - Cost per Unit (for example cost per hour). Enter 7.5.
− Unit - Specifies the time period against which the Cost is measured. Select HOUR.
3. Do the same for the Loss Adjuster Participant, but specify the following:
− Number Of People/Machines - How many of this resource are required. Enter 2.
− Cost Per Unit - Cost per Unit (for example cost per hour). Enter 30.
− Unit - Specifies the time period against which the Cost is measured. Select HOUR.
4. In the same way, modify the Simulation Data for the Claims Handler:
− Number Of People/Machines - How many of this resource are required. Enter 10.
− Cost Per Unit - Cost per Unit (for example cost per hour). Enter 15.
− Unit - Specifies the time period against which the Cost is measured. Select HOUR.
1. Select the Validate Policy Activity.
− Select NORMAL as the Duration Distribution.
− Select MINUTE for the Time Unit with a Mean value of 5 and a Standard Deviation of 2.
3. Do the same for the Adjust Loss Activity, but select NORMAL distribution, HOUR, with a mean of 2 and standard deviation of 0.25.
4. For the Handle Claimant Activity, specify NORMAL distribution, DAY, with a mean of 2 and standard deviation of 0.25.
5. For the Complete Customer Survey Activity, specify a CONSTANT distribution of 5 minutes.
6. Click the Start Event and specify a EXPONENTIAL distribution with a mean of 60 minutes and accept the default number of cases which is 100.
1. Highlight the Validate Policy Activity.
2. Go to the Properties view and click the General tab.
3.
You can also associate a Participant with an Activity by right-clicking the Activity and selecting Participant, or using drag and drop to drag a Participant over an Activity and make the association.
4.
5.
6. Task F Add the Data Fields
1. In the Project Explorer, under the Claims Management Process, right-click Data Fields and select New Data Field.
2. The Data Field Details dialog is displayed. Enter Policy as the Name of the Data Field and select String as the Type.
3. You can optionally click Next to enter a description.
4. You can optionally click Back from the DataField Details dialog if you want to check the displayed Project and Package. For this tutorial, you can accept the defaults.
5. Click Finish.
7. In the Process Editor, highlight the Validate Policy Activity.
8. In the Properties view, click the Parameters tab.
9. Click the Add button next to the In-bound Parameters field to browse for the Policy and Customer Data Fields. Holding down the Ctrl key, select both and click OK.
11. Compare the Process you have created with the one in the samples workspace (Simulation Tutorial Solutions Project) and continue with the next tutorial to run the simulation.
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Copyright © TIBCO Software Inc. All Rights Reserved |