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1. Open the Renewal Process.
2. Click the Quote Activity. In the Properties view, specify 5.5 as the Maximum Delay SLA. This means that our SLA specifies that a credit check should take no more than three minutes.
3. In the Project Explorer, click the Insurance Agent Participant. In the Properties view for the Participant, enter 65 for the Minimum Utilization SLA (%) and 85 for Maximum Utilization SLA (%). This means that our SLA requires that the Participant be busy at least 65% of the time up to a maximum of 85% of the time.
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Copyright © TIBCO Software Inc. All Rights Reserved |