Example 1 - Starting a Business Process

This example shows how a business service can be used to gather data for and start an instance of a business process.

Procedure

Using Work Manager, a user selects and clicks the Submit claim business service. This starts the Submit claim business service.
The user immediately sees the Get user’s name and policy number form, enters their name and policy number, then clicks Submit.
The Start FNOL process send task starts an instance of the First Notification of Loss business process, passing the name and policy number as inputs to the process. The Submit Claim business service terminates.
The First Notification of Loss business process uses the received name and policy number to obtain the customer’s full details from the customer database, then generates a Handle claim work item for a Customer Service Representative, as the first step in processing the claim.

Note: During the design phase of the First Notification of Loss business process, the business analyst or solution designer can automatically generate the Submit Claim business process - there is no requirement to design and implement it from scratch.