Position Types called
Manager and
Customer Services Representative. See
Creating a Position Type.
For the
Call Center Organization Type, specify the
Home,
Life,
Motor and
Travel Organization Unit Types as
Unit Members.
For the
Home,
Life,
Travel and
Motor Organization
Unit Types, specify the
Manager Position and
Member Position as
Position Members.
Create an Organization Model. Ensure that you uncheck the
Create default schema checkbox.
Create an Organization within that Organization Model.
On the
General tab in Properties view, change the Type of the Organization you have just created from a
Standard Organization Type to the
Call Center Type.
In the Organization diagram editor, right-click the empty canvas. The context menu that pops up enables you to select
Home,
Life,
Motor and
Travel Organization Units, as shown below. You can also select an untyped Organization Unit.
Create either a
Home,
Life,
Travel or
Motor Organization Unit.
If you right click on the Organization Unit you created, the
Manager and
Customer Service Representative Positions are displayed, as shown below.