Piling

Specifying that a user task can be piled means that multiple instances of that user task in a user’s work queue is presented to the user in sequence (in preference to other work items).

Piling allows you to specify that a particular participant completes work items that relate to a specific task, sequentially. The work items might be in different processes. Once the work item is completed, if another work item that corresponds to the same task is present in the user’s work list, it is immediately started. The benefit of this is that the same work is given to a specific resource who then gains experience in processing this particular task.

To specify piling on a work item, select the might be piled check box on the Work Resource tab and specify the maximum number of items to pile. For example:

Note: The order in which piled items are presented in the user's work queue is based on the sort order of the work list. Setting a default sort order dictates the order of the work list and, therefore, the order of piled items.

The order of piled items cannot be configured with Work Views.

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