Plug-In Overview

TIBCO ActiveMatrix BusinessWorks™ Plug-in for ServiceNow provides several IT service management implemented by ServiceNow, and bridges TIBCO ActiveMatrix BusinessWorks™ and ServiceNow cloud applications.

SerivceNow is a leading cloud-based provider of enterprise service management, IT operation management, and business management. ServiceNow improves the workflow efficiency across departments, prevents service outages, and maximizes operational agility. The following management can be used in ServiceNow:

  • Facilities Service Management
  • Field Service Management
  • Finance Service Management
  • Human Resource Service Management
  • IT Service Management
  • Legal Service Management
  • Marketing Service Management
  • Security Operations
  • IT Operation Mangement
  • Business Management

For more information about ServiceNow, visit the ServiceNow website: http://www.servicenow.com/.

You can use TIBCO ActiveMatrix BusinessWorks Plug-in for ServiceNow to invoke the following IT management services:
  • Change Management: Change Management provides a means to create standard procedures for managing changes to IT services.
  • Incident Management: Incident Management restores the normal service operations as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained.
  • Problem Management: Problem Management helps organizations minimize the business impact of service disruptions and prevent future disruptions.

You can also perform the following actions in the plug-in:

  • Use scripted SOAP services to create new web services that are not available in the system. For a web service, you can also add your own input and output parameters. For more information about scripted web services, see ServiceNow Documentation
  • Use the import set tables functionality for the supported modules, namely change management, incident management, and problem management modules.
  • Download a WSDL file to your local stortage by using the ServiceNow Tools. For more information about downloading a WSDL, see Downloading a WSDL File.