TIBCO Fulfillment Orchestration Suite Overview

TIBCO Fulfillment Orchestration provides a comprehensive suite of products that accelerates the concept-to-cash cycle for multi-play Communications Service Providers (CSPs) by automating the end-to-end process from product definition and design to the efficient, accurate fulfillment of the orders.

Concept to Cash is defined as following:

  • Businesses that provide their customers a multitude of 'Sales Packages' of bundled goods and services. Sales Packages often re-use existing Products or Services and need to react quickly to changing market conditions and opportunities.
  • The different Sales Packages or underlying goods and services often have complex rules governing price and validity based on any number of factors.
    • Seasonality
    • Customer type
    • Existence of compatible or incompatible services for the customer
  • Products and Services may require a provisioning or fulfillment process before being usable to the customer
    • Provisioning processes are complex
    • Depend on many factors
      • What else was purchased
      • The results of previous steps in the process. For example, was the copper line sufficient to provide high-speed internet?
  • The complete life-cycle, therefore is:
    • Product offering definition
      • Up-front definition of product offerings
    • Offer Validation
      • Product definition allows systematic and automatic validation of orders based on the rules defined
    • Order Fulfillment
      • Provisioning process automatically determined based on the original complete Definition of the Product Offering

Advantages

  • Reduced time to market
  • React to customer, market, competitor actions
  • Reduction in provisioning time
  • Increase in efficiency
  • Reduction in order errors
  • Reduction in fulfillment errors
Benefits
  • Cost savings in process efficiency
  • Increased revenue through market agility and customer satisfaction

The Suite is architected in a modular approach using TIBCO's infrastructure software products. Each software in the Suite is loosely coupled with other via the use of industry standard JMS messaging and XML messages. This architecture provides scalability, fault tolerance and load balancing.

The Suite set consists of:

TIBCO® Fulfillment Catalog

Fulfillment Catalog provides the Product Catalog component of the offering. It is a J2EE application that runs in an application server, and uses relational database as data store. The Fulfillment Catalog is a plug-in for TIBCO MDM.

TIBCO® Fulfillment Order Management

Fulfillment Order Management provides the Offering Configuration and Validation component of the offering. It is based on TIBCO's complex events, rules, and BPM software products.

TIBCO® Fulfillment Provisioning

Fulfillment Provisioning automates the activation of underlying network services and the allocation of network resources.

The following diagram describes the solution placement in an enterprise architecture.

Fulfillment Orchestration Suite Component Diagram
Fulfillment Orchestration Suite Component Diagram