Synchronizing TIBCO Fulfillment Provisioning Catalog

The TIBCO Fulfillment Provisioning Catalog Synchronization process is initiated through a menu item TIBCO Product and Service Catalog > Import from TIBCO Fulfillment Provisioning. This menu item is added to the menu only after the TIBCO Product and Service Catalog is configured as a plugin for TIBCO MDM. For security reasons, the menu item is visible only to the user with the Administrator privileges. For any change in the access rule, refer to the Customizing Roles, Menus and Access Rights in the TIBCO MDM Customization Guide document.

The nominal scenario is as follows (Service Order Data from TIBCO Fulfillment Provisioning is imported into the TIBCO Product and Service Catalog PRODUCT repository. Additionally, the basic data is created into other repositories such as, ACTION, PLANFRAGMENT, MILESTONE, and CHARACTERISTIC, in order that service order data conforms to the TIBCO Product and Service Catalog rule):

Procedure

  1. Go to TIBCO Product and Service Catalog Operation > Import from TIBCO Provisioning.
    Catalog Synchronization
    The application launches the TIBCO Fulfillment Provisioning Catalog Synchronization process. In this process, TIBCO Product and Service Catalog makes a request for CFS data to TIBCO Fulfillment Provisioning through a java message sent over a designated queue and wait for the response. The waiting time is set to 2 seconds. If reply is not received in time, TIBCO Product and Service Catalog terminates the synchronization process with a message TIBCO Provisioning did not respond. The delay can occur in the following two scenarios:
    • TIBCO Fulfillment Provisioning is not running. Check with your administrator if TIBCO Fulfillment Provisioning is deployed or not.
    • The TIBCO Fulfillment Provisioning message queue listener is busy. In this case, try again after some time.
    After TIBCO Product and Service Catalog receives the reply, it launches the LoadImportAction process of TIBCO MDM to push that data in various repositories. The affected repositories are:
    1. ACTION
    2. PRODUCT
    3. PLANFRAGMENT
    4. MILESTONE
    5. CHARACTERISTIC
  2. Click Check Progress to open the log event where the progress or a status of import process is displayed. This event logging is similar to the MDM event logging.
    Catalog Synchronization Status
    Note: You may see an error or an unexpected screen, if you do not have Fulfillment Provisioning installed and configured on your machine.