TIBCO Fulfillment Orchestration Suite Overview
TIBCO Fulfillment Orchestration provides a comprehensive suite of products that accelerates the concept-to-cash cycle for multi-play Communications Service Providers (CSPs) by automating the end-to-end process from product definition and design to the efficient, accurate fulfillment of the orders.
The Concept to Cash is defined as follows:
- Businesses that provide their customers a multitude of 'Sales Packages' of bundled goods and services. Sales Packages often re-use existing Products or Services and need to react quickly to changing market conditions and opportunities.
- The different Sales Packages or underlying goods and services often have complex rules governing price and validity based on any number of factors.
- Seasonality
- Customer type
- Existence of compatible or incompatible services for the customer
- Products and Services may require a provisioning or fulfillment process before being usable to the customer
- Provisioning processes are complex
- Depend on many factors
- What else was purchased
- The results of previous steps in the process. For example, was the copper line sufficient to provide high-speed internet?
- The complete life cycle, therefore, is:
- Product offering definition
- Up-front definition of product offerings
- Offer Validation
- Product definition allows systematic and automatic validation of orders based on the rules defined
- Order Fulfillment
- Provisioning process is automatically determined based on the original complete Definition of the Product Offering
- Product offering definition
Advantages
- Reduced time to market
- React to customer, market, and competitor actions
- Reduction in provisioning time
- Increase in efficiency
- Reduction in order errors
- Reduction in fulfillment errors
Benefits
- Cost savings in process efficiency
- Increased revenue through market agility and customer satisfaction
The Suite is architected in a modular approach using TIBCO's infrastructure software products. Each software in the Suite is loosely coupled with others via the use of industry-standard JMS messaging and XML messages. This architecture provides scalability, fault tolerance, and load balancing.
The Suite set consists of:
TIBCO Product and Service Catalog
TIBCO Product and Service Catalog provides the Product Catalog component of the offering. It is a J2EE application that runs on an application server and uses a relational database as a data store. The TIBCO Product and Service Catalog is a plug-in for TIBCO® MDM.
TIBCO Order Management
TIBCO Order Management provides the Offering Configuration and Validation component of the offering. It is based on TIBCO's complex events, rules, and BPM software products.
TIBCO® Fulfillment Provisioning
TIBCO Fulfillment Provisioning automates the activation of underlying network services and the allocation of network resources.
The following diagram describes the solution placement in enterprise architecture.