By default, message acknowledgments are not enabled. You need to enable permissions for a user to send a response.
Procedure
Go to
Administration > Resource Security.
From the list, select
Resource Type as
Repository and
Resources as <name of Repository>. Click
Show Permissions. The
Manage Resource Security for Repositories screen is displayed.
On the
Manage Resource Security for Repositories screen, select
Resource Type as
Record and click the Add Grantee button.
You can assign a user or a role as grantee. Select the grantee and click
OK.
A list of permissions is displayed in the
Permission Name column. Click
Allow against Allow action - Send Response permission and click
Save.
