TIBCO Documentation and Support Services

How to Access TIBCO Documentation

Documentation for TIBCO products is available on the TIBCO Product Documentation website, mainly in HTML and PDF formats.

The TIBCO Product Documentation website is updated frequently and is more current than any other documentation included with the product. To access the latest documentation, visit https://docs.tibco.com.

Product-Specific Documentation

Documentation for TIBCO products is not bundled with the software. Instead, it is available on the TIBCO Documentation site at https://docs.tibco.com/products/tibco-clarity-cloud-edition. To directly access documentation for this product, double-click the following file:

TIBCO_HOME/release_notes/TIB_clarity-dt_version_docinfo.html

where TIBCO_HOME is the top-level directory in which TIBCO products are installed. On Windows, the default TIBCO_HOME is C:\tibco. On UNIX systems, the default TIBCO_HOME is /opt/tibco.

The following documents for this product can be found on the TIBCO Documentation site:

  • TIBCO Clarity User's Guide
  • TIBCO Clarity Examples
  • TIBCO Clarity Release Notes
  • TIBCO Clarity Installation
Note: The enterprise edition is available only for premium subscribers.

The following documents provide additional information and can be found on the TIBCO Documentation site:

  • TIBCO ActiveSpaces documentation
  • TIBCO GeoAnalytics Builder documentation
  • TIBCO MDM documentation
  • TIBCO Patterns documentation
  • TIBCO Spotfire documentation
  • TIBCO EBX documentation
  • TIBCO Data Virtualization documentation

How to Contact TIBCO Support

You can contact TIBCO Support in the following ways:

  • For an overview of TIBCO Support, visit http://www.tibco.com/services/support.
  • For accessing the Support Knowledge Base and getting personalized content about products you are interested in, visit the TIBCO Support portal at https://support.tibco.com.
  • For creating a Support case, you must have a valid maintenance or support contract with TIBCO. You also need a user name and password to log in to https://support.tibco.com. If you do not have a user name, you can request one by clicking Register on the website.
  • If you have any problem when using TIBCO Clarity, send an email to tibco-clarity-support@tibco.com.