Fulfillment Orchestration Overview New technologies and network architectures enable communications service providers (CSP) to create innovative converged products and services offerings which are introduced faster and have shorter life cycles than previous service offerings to address a very changing and competitive market. In view of the rapid pace of change in the technology, the industry is evolving to become a contributor and not remain a mere consumer of technology. In this environment, communications service providers face the challenge of defining, managing, and delivering numerous complex products and variations to the market in a most effective way to differentiate themselves. TIBCO has concentrated and structured its services around the following points: • New product offerings are designed and rolled out in a few weeks including implementation in all the fulfillment chain. • Customer orders are instantly fulfilled and provisioned in the network to maximize customer experience. • Customer orders come from a large variety of order entries such as customer self-care portals, customer sales representative desks or even network elements detecting service access to leverage fulfillment chain investment and support hardware rationalization. TIBCO provides CSPs with a comprehensive and integrated solution ready for complete end-to-end fulfillment automation. The TIBCO Fulfillment Orchestration Suite defines new product and service offerings, associated fulfillment rules and processes, and automates the delivery from order capture down to the service activation in the network. Figure 6. Fulfillment Orchestration Architecture
