TIBCO Documentation and Support Services

How to Access TIBCO Documentation

Documentation for TIBCO products is available on the TIBCO Product Documentation website, mainly in HTML and PDF formats.

The TIBCO Product Documentation website is updated frequently and is more current than any other documentation included with the product. To access the latest documentation, visit docs.tibco.com.

Product-Specific Documentation

Documentation for TIBCO products is not bundled with the software. Instead, it is available on the TIBCO Documentation site. To access the documentation web page for this product from a local software installation, open the following file:

TIBCO_HOME/ftl/6.5.0/product_info/docinfo.txt

TIBCO_HOME is the top-level directory in which TIBCO products are installed.
  • On Windows platforms, the default TIBCO_HOME is C:\tibco.
  • On UNIX platforms, the default TIBCO_HOME is /opt/tibco.

The following documents for this product can be found on the TIBCO Documentation site.

TIBCO FTL® Documentation Set

  • TIBCO FTL Concepts  This booklet presents an intuitive introduction to the fundamental concepts of FTL software.
  • TIBCO FTL Development  Application developers and architects read this manual to understand concepts relevant in any supported programming language.
  • TIBCO FTL API Reference  Application developers use this HTML documentation to learn the details of the FTL API in specific programming languages.
  • TIBCO FTL Administration  Administrators read this manual to learn how to use the FTL server, its interfaces, and its services, and how to define a realm. Developers can also benefit from understanding FTL software from an administrator’s perspective.
  • TIBCO FTL Security  This manual contains security-related tasks for administrators and security tips for application developers.
  • TIBCO FTL Monitoring  Administrators read this manual to learn about monitoring and metrics. Developers read this manual to learn how an application can subscribe to the stream of monitoring data.
  • TIBCO FTL Shifting to FTL This manual contrasts TIBCO FTL with TIBCO Enterprise Message Service™, and offers suggestions to smooth your transition to TIBCO FTL. Application developers, architects, and administrators familiar with TIBCO Enterprise Message Service read this manual.
  • TIBCO FTL Installation  Read this manual before installing or uninstalling the product.
  • TIBCO FTL Glossary  The glossary contains brief definitions of key terms used in all other parts of the documentation set.
  • TIBCO FTL Release Notes  Read the release notes for a list of new and changed features. This document also contains lists of known issues and closed issues for this release.

Additional information resources can be found, after file extraction, in the samples directory. These include a Quick Start Guide, tutorials, readme.txt files, and sample applications.

Updated Resources on TIBCO Community

Supplemental resources are now distributed at the TIBCO FTL Community Wiki in the Reference Info tab. You can always find the latest versions of these resources in that location.

Those resources include TIBCO FTL Quick Start Guide and TIBCO FTL Tutorials. They also include sample FTL server configuration files and sample realm definition files.

TIBCO eFTL™ Documentation Set

TIBCO eFTL software is documented separately. Administrators use the FTL server GUI to configure and monitor the eFTL service. For information about these GUI pages, see the documentation set for TIBCO eFTL software.

How to Contact TIBCO Support

You can contact TIBCO Support in the following ways:

  • For an overview of TIBCO Support, visit www.tibco.com/services/support.
  • For accessing the Support Knowledge Base and getting personalized content about products you are interested in, visit the TIBCO Support portal at support.tibco.com.
  • For creating a Support case, you must have a valid maintenance or support contract with TIBCO. You also need a user name and password to log in to support.tibco.com. If you do not have a user name, you can request one by clicking Register on the website.

How to Join TIBCO Community

TIBCO Community is the official channel for TIBCO customers, partners, and employee subject matter experts to share and access their collective experience. TIBCO Community offers access to Q&A forums, product wikis, and best practices. It also offers access to extensions, adapters, solution accelerators, and tools that extend and enable customers to gain full value from TIBCO products. In addition, users can submit and vote on feature requests from within the TIBCO Ideas Portal. For a free registration, go to community.tibco.com.

Product Page on TIBCO Community

You can access the TIBCO Messaging community product pages at community.tibco.com/products/tibco-messaging.