Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved


Chapter 3 Working with Alert Messages : Suspending Alert Messages

Suspending Alert Messages
You can temporarily suspend an alert message, to prevent it from interfering with other monitoring tasks. For example, if a condition such as process failure is generating a high-level alert with a warning bell and the problem is being worked on, you can suspend the alert until the problem is resolved. Suspension details are added to the properties of the message. These details are visible to you and other TIBCO Hawk WebConsole users, as well as all Console API applications.
Suspending an alert message affects only the action of the generated the alert. If the condition that generates the alert message also generates another type of action, such as attempting to restart the process, that action is unaffected.
To suspend an alert:
1.
Click an agent listed in the Agent portlet on the Default Hawk Dashboard tab. The Agent <agent_name> tab opens.
2.
Click Alerts tab. The alert messages for the selected agent are displayed in the Alert List tab.
3.
4.
Specify a suspension interval by using up and down arrow keys or typing a value in the Suspend Alert For text box. The default value is 5 minutes.
5.
Type a reason for suspension in the Reason For Suspend text area. This is used to communicate to other users.
6.
Click Suspend Alert.
The Cleared checkbox for this alert is selected. The Alert Suspend details are displayed in the Alert Clear/Suspend Details section of the alert information panel. The following information is displayed:
Alert Clear Time - Fri Jan 11 11:17:14 GMT: +530 2013
Alert Clear Reason - Suspended: <Reason specified by the user>
Alert Suspended By - <User Name>
Alert Suspended For - 5 minute(s)
 
You can also use the RulebaseEngine:suspendAlert method to suspend specific alerts. Refer to the TIBCO Hawk Microagent Reference for details.
Alert suspension is lifted either when the suspension interval ends or when a user invokes the resumeSuspendedAlerts method of the RuleBaseEngine microagent. For more information on microagent methods, see the TIBCO Hawk Microagent Reference.
Once suspended, the alert is cleared. Once cleared, it can be purged from the Alert List, whether or not the problem condition is resolved. If the condition still exists when the suspension interval ends, the agent generates a new alert message for the condition.

Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved