Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved


Appendix B Troubleshooting and Frequently Asked Questions : Troubleshooting

Troubleshooting
This section lists possible installation errors on Microsoft Windows along with solutions.
Packet Fragmentation Errors with Multicast
You may encounter packet fragmentation errors when using multicast on Microsoft Windows XP. This is due to a known issue in Microsoft Windows.
You may need to apply a Microsoft hot fix. Information about obtaining the fix is in Microsoft Knowledge Base Article Q319627.
Error Message
A message similar to the following appears in the Microsoft Windows Event Log:
 
2002 Sep 13 09:01:31:035 GMT -8 HawkHMA Info [Application] HWKHMA-007012 PdhGetFormattedCounterValue for object PhysicalDisk and instance _Total and counter Split IO/Sec failed with error 0x800007D8.
Code                    Text
0x8000078D8  A counter with a negative value was detected.
0x8000078D6  A counter with a negative denominator was detected.
The Microsoft Windows Performance API is driven by a set of Microsoft Windows and third-party extension DLLs, which implement the various performance objects and associated counters. These extension DLLs may occasionally return counter values that cause mathematical errors in performance statistics calculations. These messages are reported by the Microsoft Windows Performance API.
These messages are reported by HMA for information purposes and do not have any adverse effect on functionality. They are not caused by HMA. They are caused by bugs or design flaws in the associated extension DLL.
TIBCO Hawk Services Fail to Start After Installation
After you have completed TIBCO Hawk installation on Microsoft Windows, if none of the TIBCO Hawk services start, use the Event Viewer to check for error messages related to the TIBCO Hawk services in the Application Log.

Copyright © TIBCO Software Inc. All Rights Reserved
Copyright © TIBCO Software Inc. All Rights Reserved