Refine Corrective Actions
Define timing and circumstances for corrective actions. Define when a question needs to be answered or a problem solved. How often and under what circumstances does a solution need to occur? What are the potential causes of the problem? How quickly does the information change? Does it build over hours, or happen all at once? How often does it happen? What are the symptoms? Is there a fault-tolerant backup for a critical application?
Define when a problem is considered resolved. Define a resolution for each problem: what signals that balance is restored? What is adequate? What is normal?