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Predicting the Outcome of a Case

Case prediction provides the means for predicting the expected outcome of a live case. Running the case prediction function causes a list of “predicted work items” to be returned that represent the work items that are currently due (outstanding work items), as well as the work items that are expected to be due in the future.

Included with the predicted work items returned is information about the expected times the work items are predicted to start and end, providing information that can be used to predict the outcome of the case. This can be used to improve work forecasting and estimate the expected completion of cases.

An example use of case prediction is to determine all work expected to be performed for a particular patient during his expected stay in the hospital.

The prediction process moves through the case step-by-step using case data that has been entered so far in the case. Each step uses an expected duration (decided at design time) to calculate a start and end processing time for each step as it progresses through the prediction process. When the process is complete, you can use these end processing times to predict the outcome of the case.

During the prediction process, deadlines are processed, and withdrawal actions are performed, where appropriate.

To perform a case prediction:

1.	Open the desired case and display the History tab.

2.

Either:

−	click the icon, or

−	select Predict Case from the Tools menu.

A dialog similar to the following is displayed:

This provides a list of the predicted steps — the currently outstanding steps, and steps predicted to be outstanding as the case is processed to completion. For each step, it also indicates in parentheses the addressee of the step.

3.	Click on a + icon to expand one of the steps to view information about the predicted start and end times for the step. Expanding the final step provides information about when the case is predicted to be completed:

In this example, the case is predicted to end at 3:27 PM on July 15, 2010. (Whether or not the start/end times show seconds and microseconds depends on the setting of the Show seconds and microseconds check box on the History tab — for more information, see Case History.)

Note that predicted steps can also be viewed using the graphical case history feature (you must configure the graphical case history display to show predicted steps — see Viewing a Graphical Case History).

4.	Click Close to close the Case Prediction dialog.

Copyright © Cloud Software Group, Inc. All Rights Reserved