Functions Performed by the TIBCO iProcess Workspace (Browser) The following are the types of functions you will typically be performing with the TIBCO iProcess Workspace (Browser): • Open and view work queues: − User work queue - Each user has a “personal” work queue into which work items are sent that that user is responsible for dealing with. − Group work queue - Users may be added to a “group,” which gives that user access to the group’s work queue. For example, all applications in need of review may be sent to the “Reviewer” group queue. All users that have been added to the Reviewer group have access to, and are able to process, work items in the Reviewer work queue. • Apply filter and/or sort parameters to a work queue so only the desired work items are listed in the desired order. • Open individual work items. • Enter information into forms that are displayed when you open a work item. • Either “keep” a work item, which closes it and places it back in the work queue, or “release” a work item, which causes the case to advance to the next step in the procedure. • Forward work items to a different work queue (user or group). • Start a case of a procedure. • Suspend or reactivate a case. • View the history of a case. • Allow temporary access to your personal work queue to another user. • Temporarily redirect work items from your work queue to another work queue. While these are the primary functions you’ll be performing, there are many additional functions that can be performed with the iProcess Workspace (Browser). These are described in the remainder of this document.
