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Selecting Items in a List

The way in which you select items in a list depends on the type of list, as well as other factors, as described below.

Work Queue and Procedure Lists

Selecting a work queue from the work queue list causes the work item list for that work queue to be displayed in the Secondary List section of the screen.

Selecting a procedure from the procedure list causes the case list for that procedure to be displayed in the Secondary List section of the screen.

The work queue and procedure lists allow you to select only a single item at one time. To select a single item:

•	Click on the desired line with the cursor, or

•	use the keyboard up/down arrow keys to move the highlight up or down to the desired item.

The selected item is shown in a different color than the rest of the items in the list:

Work Item and Case Lists

The effect of selecting an item from the work item or case list depends on whether or not the preview feature is turned on (see Preview Pane):

•	If preview is turned off, selecting an item from the work item or case list has no effect.

•	If preview is turned on:

−	selecting a work item from the work item list causes the work item summary to be displayed in the Preview Pane section.

−	selecting a case from the case list causes the case summary to be displayed in the Preview Pane section.

Selecting a Single Item

To select a single item in the work item or case list:

•	Click on the desired line with the cursor, or

•	use the keyboard up/down arrow keys to move the highlight up or down to the desired item.

The selected item is shown in a different color than the rest of the items in the list:

Note that double-clicking an item on a work item or case list opens that item. When you open a work item, the work item form is displayed. When you open a case, the case details are displayed in a tabbed window. For more information about opening work items and cases, see Opening Work Items and Opening Cases, respectively.

Selecting Multiple Items

You can also select multiple items at one time on the work item and case lists, as many of the functions available from these lists can be applied to more than one item at a time (e.g., forward work item(s), release work item(s), close case(s), etc.).

You cannot select multiple procedures from the procedure list nor multiple work queues from the work queue list. To list the cases from multiple procedures, or the work items from multiple work queues, you must select and list them one at a time.

Note, however, if you select multiple items in work item or case list, and have the preview feature turned on, the Preview Pane will show the summary information only for the first work item / case selected.

To select multiple items that are not grouped together:

•	Select one of the desired items, press and hold the Ctrl key, then click on the other desired items. All selected items are shown in a different color than the rest of the items in the list.

To select multiple items in a list that are grouped together:

•	Select the first item in the group, press and hold the Shift key, then either click on the last item in the group, or move the arrow key until all desired items are selected. All selected items are shown in a different color than the rest of the items in the list.

 

Copyright © Cloud Software Group, Inc. All Rights Reserved