Setting Priority at Step Level

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Chapter 9 Using Work Item Priorities and Escalation : Setting Priority at Step Level

Setting Priority at Step Level

To change the step priority and escalation values and override the SW_CP_xxx values for a particular step, open the Status tab dialog by right clicking on the step object and selecting Status.

Changing Priority

On the Status tab, amend the Base Priority Value to change the initial priority given to the step when it is processed.

Click OK to save your changes.

Changing Priority Escalation

You can use priority escalation to ensure that a step increases (or decreases) in priority at certain time periods. For example, you might want a step to increase in priority by 10 every half hour it is waiting in a queue.

In the Automatic Priority Escalation section of the Step Status tab:

1.

Enter the Increment by which you want the step to increase in priority each time. (A negative number causes it to increase in priority.)

2.

Enter the Number of Increments that can occur. Enter -1 for unlimited.

3.

Enter the Increment Period, e.g., 30 (for 30 minutes).

4.

Enter the Period Type. This can be minutes, hours or days. Click OK to save your changes.

Once a work item is in a work queue, it cannot be affected by changes to the Status tab or the SW_CP_xxx system fields.