Troubleshooting Work Queues

This section provides troubleshooting information for when users have problems accessing work queues.

When experiencing problems with the WIS processes, there are three common error messages that appear in the Work Queue Manager:

Failed to Open Work Item List for Queue 

or

Work Queue Servers Not Responding 

when moving between queues in Work Queue Manager, and

That Facility is Not Available 

when attempting to start a case.

In these examples, the client is unable to contact the WIS or WQS process to find out what queues or work items exist. The problem is that users are unable to access their work items in the queues because the work queues are grayed out in Work Queue Manager.

To resolve the problem, try one of the following:

•

Use plist -w to check the status of each WIS process.

•

Check to make sure that the WQS and WIS processes are running:

—

On Windows, use the Processes tab of the Task Manager.

—

On UNIX, run the ps -fe command.

The processes are named wisrpc and wqsrpc.

•

Use the swsvrmgr Process Sentinels command-line utility, which is under the SWDIR\util directory, to report the status of the processes. See View Process Status.

•

Check the sw_warn and sw_error files, which are located in the SWDIR\logs directory, for any error messages to see if any problems have been logged. See iProcess Engine Log Files for more information.

•

If you cannot resolve your work queue problem, contact TIBCO Support.

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