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TIBCO iProcess® Engine 11.9.1

# Oracle Advanced Queuing is Not Correctly Installed or Configured

## Problem Description

The installer displays one of the following error messages when you enter `C` to continue from the Oracle Database Connection and Account Details Menu:

Error | Meaning
`This Oracle connection does NOT have Advanced Queuing installed. Oracle Advanced Queuing (AQ) is required for TIBCO iProcess Engine `install`.` | The installer has connected to the Oracle database and determined that Oracle Advanced Queuing is not installed for the specified Oracle DB TNS Identifier.
`A test of Oracle AQ system failed with the following errors: `errors`` | The installer has connected to the Oracle database to determine if Oracle Advanced Queuing is installed, but the test has failed with the specified Oracle errors.
`Failed to determine whether Oracle AQ is correctly installed` | The installer has attempted to connect to the Oracle database to determine if Oracle Advanced Queuing is installed, but has been unable to do so.

The Oracle Database Connection and Account Details Menu is then re-displayed.

Oracle Advanced Queuing provides the message queuing and event handling systems used by the iProcess Engine. The iProcess Engine will not work if Oracle Advanced Queuing is not installed.

## Affected Database

Oracle

## What To Do

To resolve this problem:

| 1. | Make sure that the Oracle database is running and that your computer has a network connection to it.

| 2. | Make sure that Oracle Advanced Queuing is installed. See your Oracle documentation for more information about installing Advanced Queuing.

| 3. | Enter `C` to continue from the Oracle Database Connection and Account Details Menu.

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