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TIBCO iProcess® Engine 11.9.1

# Authentication Error

##### Problem

Http failure response for (unknown URL): 0 Unknown Error.

##### Description

While logging into the iProcess Administration Console, sometimes the server returns an authentication error as stated here.

##### Resolution

| — | export NLS_LANG=American_America.AL32UTF8(NLS_CHARACTERSET on database server and the NLS_LANG env should match )

| — | Update the IP address value of the attribute apiUrl present in the json file at $SWDIR/tomcat/webapps/ipac/config/ipac.properties.json with the public IP address. If

Given public IP address : 13.126.165.172

Given private IP address : 172.31.17.169

In the $SWDIR/config/ipac.properties, IP_ADDR must be updated as

IP_ADDR= 172.31.17.169

In $SWDIR/tomcat/webapps/ipac/config/ipac.properties.json, apiUrl must be updated as

"apiUrl":"https://13.126.165.172:8443/",

| — | The browser's cache (related to Administrator console) is cleared before opening the Administrator Console Login page.

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