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TIBCO iProcess® Engine 11.9.1

# How Work Items Appear in Work Queues

For any work item to appear in a user’s work queue, a work item record has to exist on the server for the TIBCO iProcess Workspace to know about it. The record contains information about the work item such as its case number, the location where files and values are stored in the database, the addressee and procedure, etc.

The WIS process contains work item records that define what work items are in the queue. The WIS reads the staffo database table which contains all the work item records where one row in the table represents one work item record. Each work item entry in the table contains specific information about the work item such as its case number, unique identifier, case description, name and node of case starter, etc. The TIBCO iProcess Workspace also calls the RPC server which makes requests to the database tables to retrieve fields and their values and any memos and attachments.

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