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TIBCO iProcess® Engine 11.9.1

# Troubleshooting Work Queues

This section provides troubleshooting information for when users have problems accessing work queues.

When experiencing problems with the `WIS` processes, there are three common error messages that appear in the Work Queue Manager:

    Failed to Open Work Item List for Queue

or

    Work Queue Servers Not Responding

when moving between queues in Work Queue Manager, and

    That Facility is Not Available

when attempting to start a case.

In these examples, the client is unable to contact the `WIS` or `WQS` process to find out what queues or work items exist. The problem is that users are unable to access their work items in the queues because the work queues are grayed out in Work Queue Manager.

To resolve the problem, try one of the following:

| • | Use `plist -w` to check the status of each `WIS` process.

| • | Check to make sure that the `WQS` and `WIS` processes are running:

| — | On Windows, use the Processes tab of the Task Manager.

| — | On UNIX, run the `ps -fe` command.

The processes are named `wisrpc` and `wqsrpc`.

| • | Use the `swsvrmgr` Process Sentinels command-line utility, which is under the `SWDIR``\util` directory, to report the status of the processes. See View Process Status.

| • | Check the `sw_warn` and `sw_error` files, which are located in the `SWDIR``\logs` directory, for any error messages to see if any problems have been logged. See iProcess Engine Log Files for more information.

| • | If you cannot resolve your work queue problem, contact TIBCO Support.

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