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TIBCO iProcess® Engine 11.9.1

# Errors Occur on Validating the Installation

## Problem Description

The installer displays one or more of the following error messages when it attempts to validate that the installation has succeeded:

Error Message
    Failed to start the NobleNet Portmapper for TCP service or contact it once it had been started. ErrorDescription
    Failed to start the iPE COM+ component. ErrorDescription
    Some or all of the iPE registry entries haven't been created or updated correctly. ErrorDescription
    Failed to subscribe, publish or receive a COM+ event. ErrorDescription
    Failed to access the database and validate the nodename. ErrorDescription
    Failed to enqueue message to the BG. ErrorDescription

In each case, ErrorDescription provides more detailed information about the specific error that has occurred. There may also be further information in the Windows System and/or Application event logs (which you can view by selecting Control Panel > Administrative Tools > Event Viewer.)

In the case of the COM+, database access and enqueuing message errors, the following log file also provides further information about the error:

`SWDIR``\logs\PostChecks``_UserName_TimeStamp``.log`

where:

| • | `UserName` is the name of the account being used to run the installer (for example, the IPEINSTALL user).

| • | `TimeStamp` is the time that the log file was created, in the form `DDMMYYYY_HHMM`.

## What To Do

Examine the ErrorDescription and, if applicable, the log file to try and determine the cause of the error and its possible resolution.

TIBCO recommends that you contact TIBCO Support for further assistance with any of these errors unless the cause and resolution are immediately obvious.

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