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TIBCO iProcess® Engine 11.9.1

# Oracle Client and Database NLS_LANG Settings Do Not Match

## Problem Description

The installer displays one of the following error messages when you click the Next button from the Database Details dialog box:

Error | Meaning
The `NLS_LANG` environment setting doesn't match the database's setting. | The installer has connected to the Oracle database and determined that its `NLS_LANG` setting does not match the `NLS_LANG` setting on the Oracle client.
Failed to check the NLS environment settings with that of the database. | The installer has attempted to connect to the Oracle database to check its `NLS_LANG` setting, but has been unable to do so.

## What To Do

To resolve this problem:

| 1. | Click the No button to return to the Database Details dialog box.

| 2. | Make sure that the Oracle database is running and that your computer has a network connection to it.

| 3. | Change the `NLS_LANG` setting for the Oracle client so that it matches the `NLS_LANG` setting on the Oracle database.

| 4. | Click the Next button on the Database Details dialog box.

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