Http Failure Error in Cloud Environment

Problem

Http failure response for (unknown url): 0 Unknown Error.

Description

While logging into the iProcess Administration Console, sometimes the server returns the above stated authentication error in the cloud environment, whether it is AWS, or Azure.

What to do

To resolve this, check and perform the following tasks:

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Update the entry IP_ADDR in the $SWDIR/config/ipac.properties with the private IP address.

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Update the IP address value of the attribute apiUrl present in the json file at $SWDIR/tomcat/webapps/ipac/config/ipac.properties.json with the public IP address. If

Given public IP address : 13.126.165.172

Given private IP address : 172.31.17.169

In the $SWDIR/config/ipac.properties, IP_ADDR should be updated as

IP_ADDR= 172.31.17.169

In $SWDIR/tomcat/webapps/ipac/config/ipac.properties.json, apiUrl should be updated as

"apiUrl":"https://13.126.165.172:8443/",

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The browser's cache (related to Administrator console) is cleared before launching the Administrator console Login page.