Updated Database Passwords

In case a database password has been changed by an administrator or has auto-reset due to expiry, you cannot log in to the Administration Console, but are prompted to perform the following steps to successfully login:

After clicking Login, a message "DB password has been changed please update password by clicking here" is displayed. Click the link.

On the Authentication dialog box, enter the PRO user password and click CONFIRM.
A Password Update dialog box is displayed.

On the Password Update dialog box, enter the DB User and DB Schema Owner passwords in their corresponding fields. Then, click UPDATE. To test authentication for any of the two password fields, click Test on the respective password field.

Note: Even if a single password has changed, you must enter both passwords, the new one and the unchanged one. You can however test authentication for each password individually.

Enter the PRO user password on the Authentication dialog box. Then, click CONFIRM.

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