Default User and Group Queue Mappings

You can use the Q and C commands described above to define default user and group queue mappings. The default mappings will be used for all queues on the system that do not have their own mappings defined.

To define default mappings:

1.

Use the following identifiers as the QueueName in a Q command:

—

SW_DEFAULT_CASEDATAQPARAM_USER defines the default user queue mapping.

—

SW_DEFAULT_CASEDATAQPARAM_GROUP defines the default group queue mapping.

2.

Add or delete field mappings as required using C commands. See Add or Delete Field Mappings.

Exclude a Queue from Using Default Mappings

You can exclude a particular queue from using default mappings if required. To do this:

•

If the queue has no mappings already, use the Q+ command to set up a queue mapping, but do not use any C commands to map fields.

Q+QueueName

•

If the queue already has field mappings, delete them using C- commands. For example,

Q+QueueName
C-FieldName
...