1850

Invalid work queue address 'QueueName' for new work item (procedure:ProcName@NodeName case :CaseNum) - user/group does not exist.

Description 

A new work item message instruction is undeliverable because the QueueName does not resolve to a valid user or group on the system. The work item is forwarded to the undelivered work items queue on the procedure’s host node.

The WISMBD process may also terminate when this error occurs. For example, this can happen when a new queue is added to iProcess and the WIS processes are configured not to check for new queues very frequently (WIS_NEW_QUEUE_POLL_PERIOD parameter in SWDIR\etc\staffcfg is set to 3600). The WQS process detects that a new queue has been added and allocates it to a WIS process, but a work item is sent to the queue before the WIS process is ready to handle that queue. When the WISMBD process attempts to forward the work item to the WIS process, it is rejected because the WIS process does not think that it is handling that queue. The WISMBD process interprets this as a fatal error and shuts down.

Appears In 

SWDIR\logs\sw_warn

Severity 

Either:

•

1 (Critical), if the WISMBD process also terminates,

or

•

2 (Severe), if the WISMBD process is still running.

Action 

To resolve the problem:

1.

Restart the WISMBD process (if necessary).

2.

To repair the affected CaseNum, log in to the SPC as user swadmin, and forward the work item from the Undelivered work queue to the intended recipient.

3.

Investigate why the procedure was trying to send this work item to a queue that does not exist.

See Also 

“Forwarding Work Items from a Queue” in the TIBCO iProcess Workspace (Windows) User's Guide.